Privacy Policy

Boutique du Patrimoine is an e-commerce website published by Centre des Monuments Nationaux and accessible from the domain name: https://www.boutiquedupatrimoine.fr

In accordance with the law "Informatique et Libertés" and the European regulation n ° 2016/679, you have the following rights over your data :

Right of access: You have the right to access the data that the Pompidou Center has about you as part of this processing.

Right of rectification: You have the right to obtain from the Pompidou Center, the rectification of personal data concerning you that would be inaccurate.

Right to erasure or right to be forgotten: You have the right to obtain from the Pompidou Center the erasure of personal data concerning you as part of this processing.

Right to object: You have the right to object, at any time, to the processing of your personal data.

Right to portability: You have the right to receive the personal data concerning you in a structured format.

Right to lodge a complaint with a supervisory authority and to an effective judicial remedy: You have the right to lodge a complaint with the national supervisory authority, the CNIL, if you consider that the rights have been violated by the processing of personal data in question.

This protection policy presents our commitments regarding your personal data that we may collect as part of our promotion and sale of derivative products or on our website {{ branch.domain }} (hereinafter "the Site"). It may be modified at any time to take into account any regulatory, editorial or technical developments. We invite you to consult it regularly in order to be aware of the most recent version.

You can exercise the above rights by sending a letter to this effect, to which you will attach proof of your identity (photocopy of an identity document) to the following address :

by mail: {{ vendor.address }}

by email: {{ branch.email }}

Method of collecting your data

A personal data is information relating to an identifiable natural person directly or indirectly. Your personal data may be collected on our Site in several ways, in particular when you perform the following actions :

• Creation of your customer account

• Online ordering

• Navigation on the pages of the Site

• Subscription to the newsletter

• Registration for the alert of availability of a product

• Request for exchange or refund

• Request for information

This list is subject to change at any time to take into account any regulatory, editorial or technical developments. We invite you to consult it regularly in order to be aware of the most recent version.

Personal data collected

Our products and services are intended only for adults who are able to subscribe to contractual obligations. We ensure that the collection of this data is relevant, adequate, not excessive and strictly necessary for our activities. We may need to collect the following personal data :

• last name, first name, civility ;

• contact details: postal address, e-mail address, telephone number ;

• navigation and connection information on our Site which are necessary for its proper technical functioning, allow us to measure the audience and offer you an adapted offer: referring domain name, IP address, type of browser used ;

Certain information is essential to benefit from the service concerned (when you fill out a collection form, this information is indicated to you by an asterisk). Failing to communicate them to us, we will not be able to make you benefit from this service.

Use of your personal data

The collection and processing of your personal data is only possible for a specific purpose (such as those identified below) of which you are aware at the time of collection and from which you derive an identified and tangible benefit. We are therefore committed to ensuring that your data is collected to meet the following purposes :

Processing of your orders

The legal basis in this context is the execution of the contract. The collection and use of your data for this purpose does not require the collection of your consent

Management of your customer account

The customer account is not mandatory to place an order. On the other hand, it is very useful because it is a space that is entirely dedicated to you, and which allows you to transparently access your order data and your shopping carts, and to place orders in a simplified way (automatic entry of your data: identification, loyalty program, etc.). The legal basis in this context is the execution of the contract. The collection and use of your data for this purpose does not require the collection of your consent.

Response to your requests

In this context, the legal basis for processing is the execution of the contract for the request related to a contractual relationship, more specifically our interest in understanding your needs and expectations and responding to you. The collection and use of your data for this purpose does not require the collection of your consent.

Communication about our offer

Our newsletter presents news and new products in connection with our news, our promotional offers and our commercial policy. This communication is sent to you only if you have expressly given your consent. We are committed to collecting your consent in a clear, free, specific and informed way. We measure the open rate of some of our newsletters.

You can also receive an email following a cart abandonment or via targeted advertising banners on other sites when you have accepted advertising cookies.

Improvement of our Website

In this context, the legal basis for the processing is the legitimate interest of {{ vendor.business_name }}, more specifically its economic interest in continuously improving the Site and the services offered and in understanding your needs to meet your expectations.

Statistics and satisfaction surveys by email

These are carried out on the basis of anonymized data allowing us to improve the knowledge of our activities. In addition, following a purchase on the Site, we may request your opinion by email through questionnaires. These satisfaction surveys or requests for opinions can be requested by an authorized partner.

In this context, the legal basis for the processing is the legitimate interest of {{ vendor.business_name }}, more specifically its economic interest in continuously improving its customer knowledge and their expectations.

Participation in a competition

The legal basis in this context is the execution of the contract. The collection and use of your data for this purpose does not require the collection of your consent.

Legal obligations (in case of control by the competent authorities, management of unpaid invoices and/or litigation)

The legal bases in this context are, depending on the case, either compliance with a legal obligation or legitimate interest. The collection and use of your data for these purposes does not require the collection of your consent.

Access to your personal data

Your personal data is intended only for {{ vendor.business_name }} and are accessible only by our employees authorized to manage them, depending on the purposes of the collection (commercial, administrative services, control services, marketing services).

By exception, they can be transmitted to :

• our partners customer reviews and satisfaction surveys

• service providers, in particular for IT services (hosting, storage, analysis, data processing, database management or computer maintenance services). These service providers act on instructions from {{ vendor.business_name }} and the modalities of intervention and access to data are strictly regulated by a contract ;

• third parties in the context of compliance with a legal obligation or in order to guarantee our rights (authorities and courts, lawyers, tax controller, customs services etc.)

Moreover, when {{ vendor.business_name }} relies on features offered by partners (e.g. audience measurement tools), the latter collect and use your browsing data collected via cookies that they edit on their own behalf in order to offer you targeted advertising and content on their platforms based on your browsing history.

Place of storage of your personal data

Your personal data is stored on servers located within the European Union, either internally on our secure servers, or externally by a duly chosen service provider. As data controller, we implement the necessary security and confidentiality procedures to prevent any risk of fraudulent access, theft or accidental deterioration or loss of your data. When a service provider intervenes in the processing of personal data, we attach great importance to the technical and organizational measures that he undertakes to take to preserve the security and confidentiality of the data. We also reserve the right to conduct audits with our service providers.

Retention period

The retention periods for your data are defined by us with regard to operational, legal and contractual constraints. These deadlines are set according to the purposes pursued. After these deadlines, the data are either deleted or kept after having been anonymized, i.e.d. modified in such a way as to make it definitively impossible to attach them to a person.

Customer account data

The data collected during the creation of a customer account on our Site are kept as long as you log in / use your account.

Data relating to the commercial relationship

The data are kept for the duration of the commercial relationship (after-sales service and exercise of legal guarantees included) then archived with restricted access and kept for the additional period necessary to comply with our legal obligations or for the purposes of defending or asserting our rights. At the end of this period, your personal data will be anonymized or deleted.

Data collected as part of our newsletter

These data are kept for 3 years from the date of registration for it or the last reaction on your part. After this period, we delete them unless you have clearly and expressly wished to re-register.

Data collected via audience cookies, advertising cookies and cookies intended to improve the interactivity of the Site

These data are kept for a maximum period of 1 year from their deposit. After this period, they are deleted.

Cookies

What is a cookie?

A "cookie" is a series of information, usually small in size and identified by a name, which can be transmitted to your browser by a website on which you connect. Your web browser will keep it for a certain period of time, and will send it back to the web server each time you re-connect to it. Cookies have multiple uses: they can be used to memorize the characteristics of the content consulted and shared in order to establish statistics or improve the functionality of the site, offer the user advertising adapted to his interests, or even allow him to share content or view multimedia content.

How to manage the consent to the deposit of cookies?

During your first visit to the Site, a banner informs you of the presence of these cookies and invites you to indicate your choice. You can consent to the deposit of cookies or refuse them globally for the Site. Cookies requiring your consent in accordance with the applicable regulations are only deposited if you accept them. By default, these advertising trackers are not deposited.

You can then inform yourself at any time and set your cookies to accept or refuse them by clicking on the "Manage Cookies" link at the bottom of each page of the Site.

What are the purposes of the cookies placed on the Site?

When you browse the Site, we may place different types of cookies:

Cookies necessary for the personalization and operation of the Site: they allow you to use the main features of the Site and in particular to save information between two visits to the Site on the same device, to save a shopping cart, session login credentials or even elements of customization of the interface (choice of language or presentation). These cookies are essential for the proper functioning of the Site: without these cookies, you will not be able to use our site normally. They do not require your prior consent and therefore cannot be deactivated.

Analytical, statistical or audience measurement cookies of the Site: these cookies allow us to know the use and audience performance of the Site and to improve its functioning for our visitors; for example, to establish statistics and volumes of attendance and use of the various elements composing our site (sections and contents visited, paths), in order to improve its interest and ergonomics. The tracking data collected is anonymous.

Commercial or advertising cookies: these cookies make it possible to analyze your behavior (interactions and preferences) on the Site, to personalize our content and to display advertising more relevant to you based on your interests when you visit third-party sites or applications. For example, when you view a product on our Site, add a product to your shopping cart, or make a purchase, you may then see advertisements or messages for the product concerned appear outside the Site. These may include Google search results or Facebook ads or an email from us reminding you that you still have products in your shopping cart. Advertising cookies are placed on your terminal only when you have given your express consent.

Cookies published by third parties

Some cookies can be edited by partners when we rely on services / features offered by them (e.g. advertising tracking).

Via the cookies that they publish, our partners collect and use your browsing data for their own purposes in order to offer you targeted advertising and content on their platforms based on your browsing history. For more information on the use of your personal data by our partners or to exercise your rights with them, we invite you to consult the privacy policies of our partners and to contact them directly.