General Terms and Conditions of Sale

Preamble

Any order placed on the site Boutique du Patrimoine (hereinafter referred to as the "Site") published by Centre des Monuments Nationaux will be exclusively governed by these general terms and conditions of sale, which we recommend that you read carefully.

Acceptance of the general terms and conditions of sale

The purpose of these general terms and conditions of sale (hereinafter "General Terms and Conditions") is to define the rights and obligations of the parties in the context of a distance sale of products offered by the Seller on the Site.

You acknowledge that you have read these General Conditions prior to validating your order on the Site and guarantee that you have full legal capacity to use this online sales service. Any validation of your order constitutes acceptance of the General Conditions.

The Seller reserves the right to adapt or modify the General Conditions at any time. In case of modification, the General Conditions in force on the day of placing the order will be applied to each order.

Identification of the Seller

Centre des Monuments Nationaux
62 rue Saint Antoine - 75004 PARIS - FRANCE
support@boutiquedupatrimoine.zohodesk.eu
SIRET 18004601300017 - TVA FR50180046013

Supply and availability of items

The product offers are valid as long as they are visible on the Site.
The list of countries where the products are offered for sale is available on our page concerning deliveries.

Product prices and order amount

Selling price of the products

The selling prices of the products are those displayed on the Site at the time of your purchase.

These sales prices are indicated VAT included, at the rate applicable on the day of the order and do not include gift wrapping costs or shipping costs invoiced in addition. Any change in the VAT rate will be reflected automatically on the sale price of the products.

Attention: For a delivery outside the territory of the European Union, the Customer will have to pay in addition the customs duties and other taxes due for the import of products on the territory of delivery.

Total amount of the order

The total amount of the order is the final price in euros, all taxes included, processing and delivery costs included. It is included in the order confirmation email and in the electronic invoice downloadable directly from the customer account.

Placing the order

The online ordering procedure consists of the following steps :

Step 1: Product selection

For each product, a detailed description of the selected product and its selling price appear. The Customer adds products to his basket to then be able to place his order.

Step 2: Creation / connection to the customer account or communication of the information necessary for the order

In order to place an order, the Customer can either create an account or log in to his existing account, or place an order without creating an account. The creation of the customer account and the order without an account require the communication of the information necessary for the processing of the order: first and last name, postal delivery and / or billing address, telephone and email address. The creation of an account requires in addition to indicating a password chosen by the Customer.

Step 3: Delivery methods and costs

The information provided is displayed as well as the possible delivery methods in relation to the country of delivery and the products in the basket. Delivery times may vary depending on the customer's information and the products in the basket. After making sure that all the information is correct (contact details, delivery address), the Customer chooses the delivery method according to the indicated deadlines and the corresponding costs.

Step 4: Validation of the order summary

The summary containing the entire order is displayed. The Customer can then check the details of his order and correct any errors before proceeding to his online payment.

After having read and accepted the General Conditions, the Customer can validate his order by clicking on the payment method of his choice among the various payment methods offered.

Step 5: Payment

The online payment of the order is made exclusively by credit card by communicating the Customer's bank details (numbers, validity date and visual cryptogram of the card) to the secure online payment solution and by a definitive click on the payment validation button.

In case of refusal of payment by the banking institution concerned, the order is automatically canceled without being paid by the Customer.

Any payment made on the Site constitutes a firm order that the Customer may only question in the cases provided for in the articles "Delivery", exercise of the "Right of withdrawal" and "Legal guarantees" of these General Conditions.

Step 6: Order confirmation

Once the payment has been made, you will receive an email confirming your order which also contains the invoice and these general conditions in PDF format. This email constitutes proof of the Customer's order. It is recommended to keep it.

Payment and Invoice

Methods of payment

The Customer can choose to pay for his order by credit card or by credit card or by connecting to his PayPal, ApplePay, GooglePay account when these services are offered. By default, the accepted cards are the following: CARTE BLEUE / VISA / MASTERCARD.

The payment is made exclusively in euros.

Payment operation

The Customer guarantees the Seller that he has the necessary authorizations to use the chosen payment method. In case of refusal of the card used by the payment center, the order is automatically canceled. The Customer is invited to print the proof of the transaction which will be displayed on the screen after actual payment of the order.

Invoice and purchase history

The Customer's Account contains his purchase history and a link to the electronic invoices downloadable and printable by him. These elements are available on his account for a minimum period of 3 years.

Secure payment

The Seller implements all means to ensure the confidentiality and security of the banking data that the Customer has transmitted to him on the Site. The bank details are thus protected, since only the payment agreement codes issued by the banks are kept.

Delivery

The ordered products are delivered to the Customer under the following conditions :

Delivery times

Delivery times vary depending on the products ordered, the formula chosen and the destination of the order.

The Seller reminds that, except on public holidays, the starting point of the delivery times corresponds to :

  • the day after any order placed from Monday morning to Thursday evening.

  • on the Monday following any order placed from Friday morning to Sunday evening.

The ordered products are sent to the Customer within the deadlines announced on the Site at the time of choosing the delivery method. The same order may have several different delivery times depending on its content.

Delivery costs

The amount of delivery costs varies depending on the products concerned, the delivery method chosen and the delivery area. These amounts are indicated at the time of placing the order.

The Customer may therefore be required, for the same order, to pay several delivery costs depending on the type of product ordered.

Follow-up and receipt of the order

The Customer will be informed of the shipment of your order by an email containing a delivery tracking link when it is communicated to the Seller by the selected carrier. The carrier can also send its delivery status to the Customer directly by its own means. The Customer undertakes to receive the ordered products at the delivery address listed on the order confirmation email.

The Customer must imperatively date and sign the delivery slip presented by the carrier. This dated and signed slip constitutes proof of transport and delivery. The Customer must notify the carrier as well as the Seller's Customer Service of any reservations about the delivered product (for example: damaged package, already opened...).

In case of absence, the Customer has the deadline indicated by the carrier to receive his package.

If the Customer chooses the "delivery to Collection Point" option, he has a maximum period of ten (10) working days to collect his order on presentation of a valid identity document and the corresponding withdrawal voucher.

Attention: In case of non-withdrawal within the time limit, the products will be returned to the Seller. In this case, the Seller reserves the right to refund the amount of the order, excluding delivery costs which will remain the responsibility of the Customer.

Late delivery

In case of late delivery or a closed or saturated Pick-up Point (except in cases of force majeure), an e-mail will be sent to the Customer to propose a new delivery time and, if necessary, a new Pick-up Point (the closest).

The Customer can either accept this new deadline, or resolve the sales contract according to the terms defined in Article L 216-2 of the Consumer Code and obtain a refund of all amounts paid. If the Customer receives the product after the termination of the contract, the costs of returning the product will be refunded to him on presentation of a proof of return.

Right of withdrawal

In accordance with Articles L.221-18 and following of the Consumer Code, the Customer has a period of 14 calendar days to exercise his legal right of withdrawal without having to justify reasons or pay a penalty. After communication of his decision to exercise his right of withdrawal within this 14-day period, the Customer has a new period of 14 calendar days to return the product (s) concerned by the withdrawal.

After this period, any order on the Site will no longer be able to give rise to a refund except in the cases provided for, limited to Delivery items and Legal Guarantees.

Methods of exercising the legal right of withdrawal

To exercise his right of withdrawal on all or part of the order, it is sufficient for the Customer to :

1 - Notify the Seller of his request for withdrawal within 14 working days from the date on which he or a third party designated by the Customer (other than the carrier), has received the product (s) object (s) of the order (or the last product delivered, if the order relates to several products delivered separately).

The Customer can notify his withdrawal to the Seller :

  • Via the "Return an item" option present in the "Orders" tab of his customer account, or

  • Via the withdrawal request form accessible on the Site in the "Returns" section appearing in the footer

The Seller will acknowledge receipt of the Customer's withdrawal request by email.

The request for withdrawal must specify the following elements :

  • The order number

  • The date of receipt of the order

  • The Products that are the subject of the withdrawal

  • The last name, first name and postal details of the Customer

  • The Customer's email address

  • The reason for the request

2 - Return to the Seller the products concerned in good condition within a period of 14 working days running from the date on which the Customer notified the Seller of his withdrawal according to the following modalities :

The returned products must be accompanied by the following documents :

  • The duly completed return slip (communicated by the Customer Service)

  • His Bank Account details if the Customer wishes a refund

The return addresses :

The return addresses may be different depending on the returned products. In any case, they will be communicated to the Customer in the return slip sent to him.

The products must be returned in their original condition and complete (packaging, accessories, instructions...) allowing their re-marketing in new condition. In the event of depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the product, your responsibility may be engaged.

For any questions about the methods of exercising the right of withdrawal, the Customer can contact Customer Service.

Effects of the withdrawal

In case of exercising the right of withdrawal, the Customer can obtain a refund of the product (s) ordered as well as the corresponding delivery costs or - if possible - the exchange of the product(s) under the following conditions :

Refund

The Customer can obtain a refund for the returned product(s) as well as the corresponding delivery costs.

Attention :

  • The costs of returning the said products concerned by the withdrawal remain the responsibility of the Customer

  • When the withdrawal relates to only part of the order (several products purchased as part of the same order) and the delivery costs depend on the number of products ordered (for example, costs varying by price ranges of the order), the delivery costs are refunded in proportion to the products returned.

The refund is made by bank transfer and occurs upon receipt of the product (s) subject (s) of the withdrawal or proof of shipment of said product (s) that the Customer will have communicated by email to Customer Service.

Exchange

The exchange applies only to certain products (rings, castings, clothing textiles and decoration) and can be made for a product of another size or color (subject to availability).

Attention :

  • The costs of returning the product (s) concerned by the withdrawal remain the responsibility of the Customer.

In the event of exercising the legal right of withdrawal, the Seller reserves the right to cancel all the benefits that were granted to the Customer on the occasion of the cancelled order (accumulated points and loyalty benefits in particular).

Attention: The Customer is responsible for the depreciation of the value of the products resulting from manipulations (other than those necessary to establish the nature, characteristics and proper functioning of these products)

Products to which the right of withdrawal does not apply

In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for :

  • Audio or video recordings or computer software that have been unsealed

  • Newspapers, periodicals and magazines

  • Goods made according to the consumer's specifications or clearly personalized

The delivered products benefit, in accordance with the legal provisions, from the guarantee of conformity and the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the product and making it unsuitable for use.

In order to assert his rights, the Customer must, under penalty of forfeiture of any action relating thereto :

1 - Inform the Seller's Customer Service in writing of the existence of the non-conformity of the delivered product or of the hidden defect affecting the product within a short time from its discovery.

2 - Return the product concerned by affixing on the package the prepaid label provided by the Seller to the return address which will be communicated to you by the Customer Service.

No product can be exchanged or refunded without the agreement of the Seller and before having been sent back to Customer Service.

The products must be returned to the Seller with all the elements (accessories, instructions...) in a packaging allowing transport in good conditions.

The costs of sending the exchanged product (s) will be refunded to the Customer on the basis of the invoiced rate and the return costs will be refunded to him on presentation of supporting documents.

The delivered products benefit, in accordance with the legal provisions, from the guarantee of conformity and the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the product and making it unsuitable for use.

Attention:

  • Any legal guarantee is excluded in case of misuse, negligence or lack of maintenance on the part of the Customer, such as in case of normal wear and tear of the product, accident, in case of fact of the Customer, or even in case of force majeure as defined in the Article Force Majeure of the General Conditions ;

  • Any warranty is limited to the replacement or refund of the non-conforming product (s) or affected by a non-conformity or a defect ;

  • In order to assert his rights, the Customer must, under penalty of forfeiture of any action relating thereto, inform the Seller in writing of the existence of the non-conformity of the delivered product (s) and the hidden defect affecting the product (s) within a short time accompanied by any proof, in particular photographs, from its discovery (in any case the non-conformity cannot be invoked beyond two years from the date of delivery of the product) ;

  • No product will give rise to an exchange or refund without the agreement of the Seller

  • The Customer Service undertakes to replace the product (s) concerned by an identical product (if possible) or to refund within a maximum period of 30 days. The costs of sending the new product are borne by the Seller.

Force majeure

Neither the Seller nor the Customer can be held responsible for any non-performance that would have originated in a case of force majeure.

Without this being limiting, are considered in particular as cases of force majeure, in addition to those usually retained by the jurisprudence of the French courts and tribunals: total or partial strikes internal or external to the Seller or his customer service indicated in article 2 of the General Conditions, the blocking of means of transport or supply for any reason whatsoever, governmental or legal restrictions, computer failures, the blocking of telecommunications including networks and in particular the internet.

Proof - Conservation - Archiving

The computerized registers, kept in the computer systems of the Site, under reasonable security conditions, will be considered as proofs of the sales contract, its date, orders and payments between the parties.

The archiving of orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful copy, in accordance with Article 1348 of the Civil Code.

Protection of personal data

Data collected

The data are intended for the publisher of the Site who is the data controller.

They are collected to allow him to manage the customer account, process and execute orders placed on the Site, improve services, respond to requests, publish reviews, or, if the user has consented (by checking the corresponding box), manage subscriptions to the Site's newsletter.

The data are kept for the time necessary for the execution of each purpose concerned and then archived with restricted access and kept for the additional period necessary to comply with legal obligations or for the purposes of defending or asserting the rights of the publisher of the Site.

In its capacity as data controller, the publisher of the Site processes your data in compliance with the European Regulation n ° 2016/679 / EU of April 27, 2016 on the protection of personal data and the law "Informatique et Libertés" of January 6, 1978 modified.

Exercise of rights

The Customer benefits from a right of access, rectification, portability, erasure and limitation of the processing of data concerning him as well as the right to communicate instructions on the fate of your data after his death. The Customer also has the possibility to object to the processing of his data.

To find out more, consult the Site's Data Protection Policy available at any time by following the "Privacy Policy" link at the bottom of the page.

Dispute resolution

These general terms and conditions of sale, as well as any order placed by the Customer, are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal recourse.

Last updated on December 30, 2022